FAQs

To prepare for your furnace maintenance service, Long Heating & Air advises clearing the space surrounding your furnace, replacing the air filter, and ensuring that all vents are unobstructed. Prior to the technician's arrival, we recommend vacuuming any carpeted areas near the unit. Additionally, when booking, let us know the year and brand of the unit if possible. The tech can gather any other information needed about your unit at the appointment.

We offer installation, repair, and maintenance for heating, ventilation, and air conditioning systems, including furnaces, ductless mini-splits, heat pumps, air conditioners, water heaters, and indoor air quality solutions.

We recommend annual maintenance—once before the heating season and once before the cooling season—to ensure efficiency, safety, and longevity. This helps lessen the chances of the unit breaking when you need it most.

Unusual noises, uneven temperatures, rising energy bills, frequent cycling, or weak airflow are common indicators that your system may need professional attention.

Yes, we provide 24/7 emergency support for urgent heating and cooling issues to keep your home safe and comfortable.

Regular maintenance, replacing filters every 1–3 months, sealing ductwork, and upgrading to programmable thermostats can significantly improve efficiency.

Most systems last 10–15 years with proper care. Regular maintenance can extend lifespan, while neglect may shorten it.

Absolutely. We specialize in high-efficiency furnaces, air conditioners, and heat pumps that reduce energy costs and environmental impact.

Yes, we offer solutions such as air purifiers, humidifiers, dehumidifiers, and advanced filtration systems to improve air quality.

We stand behind our work with manufacturer warranties on equipment and satisfaction guarantees on our services. In most cases, we match our labor warranty to the manufacturer's warranty.

We provide free estimates with a load calculation to size your system correctly for your home. During this estimate, we go over what your needs and wants are in a system to keep you and your family comfortable. This includes going over cost that best fits your situation.

Yes, we provide flexible financing plans to make upgrading your HVAC system affordable and stress-free.

We perform detailed load calculations to ensure your system is properly sized. An oversized or undersized unit can cause inefficiency and comfort issues. Plus, a properly sized unit will last longer since it will not be overworked.

We service all major HVAC brands and install trusted, high-quality equipment from leading manufacturers.

Absolutely. Preventive maintenance reduces costly breakdowns, lowers energy bills, and extends the life of your system.

Yes, we offer free consultations and estimates for installations, replacements, and major repairs.

First, check your thermostat, breaker, and filters. If the issue persists, call us immediately—we provide fast emergency service.

We do not provide commercial service at this time. Our residential service is available in Fort Collins, CO.

Most installations are completed within 1–2 days, depending on the complexity of the project.

Our maintenance plans include a 21-point inspection to make sure the system is working at factory specs. For a furnace, we will wipe down and vacuum out the unit. For an air conditioner, we will wash off the outside unit. If the unit filter is a 1-inch size and not an odd size, we will replace that during a maintenance visit as well. Another benefit of our maintenance plans is priority scheduling for service calls. Theses calls are at no extra charge if you are on our membership plan.

Yes, by upgrading to energy-efficient equipment, sealing ducts, and optimizing your system, we can help reduce monthly energy costs.

Yes, we can definitely find and utilize all rebates, grants, and programs that are applicable to your services. We're here to help lessen the cost of the installation of your new system.